Wise Customer Support Associate interview questions

4 steps, 1-2 weeks between each step 1. submit your (1) resume, (2) cover letter, and (3) answer brief questions about transferwise in the application form on their website 2. online interview with 2 components (note that these interviews are one-take, open only when you are ready to answer. Answers are not saved if you close the tab or lose connection halfway.) (a) typical interview questions - e.g why transferwise, (b) scenario-based questions - crafting responses to actual e-mails written by their customers, mainly revolving around product knowledge 3. Interview with the team lead in customer support associate - many questions asked mainly surrounding the nature of the job, personality questions that are aligned with the company's values 4. Last round of interview with the higher management