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      Zendesk

      Acquired by Hellman & Friedman

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      Associate Customer Success Manager Interview

      Jun 26, 2025
      Anonymous Interview Candidate
      Lisbon, Lisbon District

      Other Associate Customer Success Manager Interview Reviews for Zendesk

      Associate Customer Success Manager Interview

      Nov 26, 2025
      Anonymous Interview Candidate
      No offer
      Negative experience
      Difficult interview
      Declined offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 5 weeks. I interviewed at Zendesk (Lisbon, Lisbon District) in Jun 2025

      Interview

      Recruiter screening, take-home task (Roleplaying intro call with a customer) and panel interview. The process was smooth and people were nice but the final was offer was very low compared to industry standards.

      Interview questions [1]

      Question 1

      Tell us about a time you received negative feedback and how you handled it
      Answer question

      Application

      I applied online. The process took 4 weeks. I interviewed at Zendesk in Jul 2025

      Interview

      The process was straightforward. There is a call with the recruiter and then an assessment, which is quite a lot of work. The assessment has a mock call, and you are also preparing a presentation. There was a lot of info shared, but none of that was helpful for the presentation or the mock call. The people were nice, no issues in that regard. The only reason I selected the disapprove option is that there is no tangible feedback. If a person spends their weekend and all their time, you need to send them proper feedback and not auto-rejection.

      Interview questions [1]

      Question 1

      Can you share why you want to make a change now?
      Answer question