Zoom Communications Account Manager interview questions

I applied through the company careers page and received an email from a recruiter about 5 days later inviting me to an initial screening. Interview Process: The process consisted of three stages: 1. Recruiter Screening (30 mins): A casual phone/Zoom call discussing my previous customer service experience, availability, and why I wanted to work for Zoom Video Communications. The recruiter also explained the role expectations and shift patterns. 2. Hiring Manager Interview (45 mins): Conducted over Zoom. Focused on behavioral questions and situational scenarios. They were particularly interested in how I handle difficult customers and multitasking. 3. Final Interview / Mock Scenario (45–60 mins): This included a role-play exercise where I had to respond to a frustrated customer experiencing technical issues with video calls. I was evaluated on communication, empathy, and problem-solving.