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      Manager, Customer Success Interview

      Jun 21, 2018
      Anonymous employee
      San Jose, CA
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Zscaler (San Jose, CA) in May 2018

      Interview

      Zscaler is company on the cutting edge of cloud security, and the employees here are extremely intelligent and informed on both the product, the industry, and what's important to the customers. The interview process was difficult, but very fair. That said, it was one of the best I've been a part of. The HR manager was excellent, and I was provided insights into next steps, timing, etc. throughout the process. The interview process consisted of 4 stages. 1) 1:1 screening with the HR manager, 2) 1:1 screening with the hiring manager, 3) face to face panel interview at HQ including individuals from various divisions within the organization, 4) 1:1 with VP. The interview process requires that candidates do their homework. It's expected that you will have a general understanding of the overall Zscaler value proposition, and how this solves the various issues that the industry is experiencing with the movement to remote users/sites and cloud migration. The panel interview is a chance to showcase your presentation skills, your ability to display your understanding of the value proposition and various product sets, and how you respond to difficult questions/scenarios. The panel discussion can go on for a number of hours, and is tremendously helpful for both sides of the table to ask questions to ensure a cultural fit.

      Interview questions [1]

      Question 1

      Explain the internet to me as if I were a 5 year old
      Answer question
      1

      Other Manager, Customer Success Interview Reviews for Zscaler

      Customer Success Manager Interview

      Jun 4, 2025
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. I interviewed at Zscaler

      Interview

      I had a Zoom call with the recruiter, which lasted about 30 minutes, followed by a meeting with the manager, and finally, I presented my proposal to a team of 3, which included the hiring manager, another sales associate, and another manager.

      Interview questions [1]

      Question 1

      They spoke fast and asked general questions.
      Answer question

      Customer Success Manager Interview

      Jun 29, 2022
      Anonymous Interview Candidate
      Warsaw, Masovia
      No offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 3 weeks. I interviewed at Zscaler (Warsaw, Masovia)

      Interview

      The recruitment process is made up of 4 parts: 1. Audio-only interview with HR 2. Video call with the Head of Customer Success EMEA 3. Video call with VP of Customer Success Global 4. Panel interview with 4/5 participants

      Interview questions [1]

      Question 1

      - What would you do to ensure the customer is making the best use of the product - What would you do to get the lowest possible churn - What was one of your most important achievements - What was your mistake and how did you handle it
      Answer question
      1

      Customer Success Manager Interview

      Jun 29, 2022
      Anonymous employee
      Bengaluru
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 6 weeks. I interviewed at Zscaler (Bengaluru)

      Interview

      very helpful, lot of guidance throughout. Preparatory materials are handed out well in advance for you to prepare. There is a mentor who also clears doubt before the presentation rounds.

      Interview questions [1]

      Question 1

      why customer success? main kpi's mock qbr presentation
      Answer question

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