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      Zynga

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      Customer Support Interview

      Aug 22, 2011
      Anonymous employee
      San Francisco, CA
      Accepted offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 4 months. I interviewed at Zynga (San Francisco, CA) in Apr 2011

      Interview

      I applied for the position online via their website. After 4 days I received an e-mail for a phone interview, the phone interview was very basic with your general interview. After 2-3 days I was asked for an onsite interview, the onsite interview consisted of 3 1:1 interviews. The interviews again were pretty basic with a few scenario questions. After 2 weeks of waiting they asked me for a background check. My background cleared and the only thing I was waiting for was a start date. After several months of waiting, with constant communication with the recruiter, I was informed that the position I applied for was put on definite hold. However, the recruiter I have been working with is forwarding my information for another position in the same department, I am very hopeful it will turn out ok. It has been a very hard and tedious interview process but I feel that it will be worth every minute if offered the position.

      Interview questions [3]

      Question 1

      What Zynga games do you play?
      Answer question

      Question 2

      Where do you see yourself in 5 years?
      Answer question

      Question 3

      Provide us with a former customer support issue you had to deal with and how did you resolve it?
      Answer question
      2

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