How might you deal with an escalted customer that is frustrated with the lack of support they're recieving?
Advanced Technical Support Representative Interview Questions
35 advanced technical support representative interview questions shared by candidates
They ask you to describe exactly how a call center works. They also ask you some random questions about technology. For example: " what is an LCD TV and what does LCD stand for?" There were maybe three questions like that to make sure you at least have the most basic familiarity with technology.
A customer can receive email but not send email. What troubleshooting steps would you take to resolve the issue for this customer?
Explain the difference between shared hosting, VPS hosting, and dedicated server hosting types?
What experience I had with technology
Tell me about at time you had a difficult customer and how did you handle it? Be specific.
How many DNS record types can you name? What is the difference between an A record and a CNAME record?
When was a difficult person in your past and what DoD you do?
Do you have any previous experience working in a call center?
What is the difference between sympathy and empathy and can you please give me an example of each in a sentence?
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