Call Center Customer Representative Interview Questions

592 call center customer representative interview questions shared by candidates

• The interviewers believe in the STAR method so they will ask you different things like "Tell me about a time you went above and beyond your job duties." • "Tell me about a time when you had to make a critical decision on your own?"
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Call Center Customer Service Representative

Interviewed at Progressive Insurance

3.9
Jan 14, 2017

• The interviewers believe in the STAR method so they will ask you different things like "Tell me about a time you went above and beyond your job duties." • "Tell me about a time when you had to make a critical decision on your own?"

When was the last time you had to deal with an angry customer how did you handle it? Give an example of how you dealt with people of different cultures? Was there any monthly metrics that you had to meet?
avatar

Call Center Customer Service Representative

Interviewed at Progressive Insurance

3.9
Oct 8, 2016

When was the last time you had to deal with an angry customer how did you handle it? Give an example of how you dealt with people of different cultures? Was there any monthly metrics that you had to meet?

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Glassdoor has 592 interview questions and reports from Call center customer representative interviews. Prepare for your interview. Get hired. Love your job.