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Call Center Supervisor Interviews

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Call Center Supervisor Interview Questions

"A call center supervisor demands the communicative and service-oriented skills of a customer service representative, but the motivational and organizational skills of a leader. In an interview context, expect to be asked about your management style, comfort level with speaking to difficult customers, and ability to multi-task between duties. Be prepared to role-play a scenario where you must overcome a negative customer or diffuse a team conflict. Employers are ultimately looking for candidates who can oversee their operations successfully, so make sure you emphasize your understanding of what it means to lead and keep others on task."

209 call center supervisor interview questions shared by candidates

There were not questions, as he doesn't use a guide, asked me to describe my current job responsibilities on a daily basis, asked what kind of leader I was, what did I know about Sunrun, and then he like pitched things to me about the company. There was no structure or guide to the interview. He then had a team manager whom he just spoke poorly of, come in and interview me,. She asked what kind of leader I was, and to tell her a conflict story and the outcome.
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SOLAR SUPERVISOR - CALL CENTER

Interviewed at Sunrun

3.2★
Mar 25, 2015

There were not questions, as he doesn't use a guide, asked me to describe my current job responsibilities on a daily basis, asked what kind of leader I was, what did I know about Sunrun, and then he like pitched things to me about the company. There was no structure or guide to the interview. He then had a team manager whom he just spoke poorly of, come in and interview me,. She asked what kind of leader I was, and to tell her a conflict story and the outcome.

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Glassdoor has 209 interview questions and reports from Call center supervisor interviews. Prepare for your interview. Get hired. Love your job.