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Care Manager Interview Questions

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Care Manager Interview Questions

Care managers can work with elderly patients, chronically ill patients, and patients with declining health. If you're interviewing for a position as a care manager, you can expect to talk about your understanding of the healthcare industry and your organization and customer service skills. Interviewers are also looking for self-motivated candidates with strong communication skills.

Top Care Manager Interview Questions & How to Answer

Question 1

Question #1: What qualities do you think a successful care manager needs?

How to answer
How to answer: This question allows you the opportunity to prove you did your research before the interview. Cite the job description when explaining key care manager traits. Additionally, talk about the qualities you possess that make you the ideal person for the job, including your communication skills, self-motivated attitude, and organization skills.
Question 2

Question #2: How do you balance the needs of a patient with the needs of their family?

How to answer
How to answer: No two clients are exactly the same, so interviewers want to know that you can use your personal ethics to make the right decision on a case-by-case basis. It's important to meet the needs of the patient, while also considering their family in the decision-making process.
Question 3

Question #3: How do you stay in the loop with new developments in the healthcare industry?

How to answer
How to answer: A care manager always needs to be in the know with the latest offerings and developments in the healthcare industry in order to provide their patients with the best quality care. Explain how you research new developments to provide for your clients.

1,301 care manager interview questions shared by candidates

Part 1: Care Advocates’ primary role is to connect with members via introductory appointment, orient them to our platform, and help them navigate our wide range of resources. An exciting, growing part of our role is to provide care management, utilizing motivational interviewing techniques to help members achieve their specific family planning goals with the ultimate aim of positively impacting clinical outcomes. Please consider how you’d approach the scenario questions below using motivational interviewing techniques: 1. Assume you meet with a first-time pregnant member who is in their first trimester. What questions would you ask to learn about their goals during an appointment? 2. If they share that their top goal is to maintain healthy eating habits while dealing with food aversions and nausea, what recommendations might you make during the appointment? [Note: Maven offers resources in a variety of forms like video appointments with providers, group classes, articles, etc. It’s okay if you can’t name specific resources, but please note all your considerations when making recommendations for this member!] 3. Two weeks after the introductory session takes place you notice that the member has not taken any actions towards the goals you both discussed. How might you check in with the member via message and encourage them to take a particular action? Care Advocate Case Study - Broadly, what is HIPAA compliance? - Name a major difference in licensure regulations between Nurse Practitioners in Oregon and Nurse Practitioners in Texas. - Which of these medications is a controlled substance?: a. Prozac b. Tramadol c. Diclegis d. Ibuprofen e. Brilinta Rank in level of urgency free to add 1-2 sentences to describe your reasoning: a. Requests UTI prescription b. Requests career coach appointment for goal setting c. Requests therapy appointment, discloses risk of self harm d. Requests appointment with a lactation consultant for tips on transitioning to pumping Please give a brief overview of the differences between IUI and IVF.
avatar

Manager, Care Advocacy

Interviewed at Maven Clinic

3.2★
Nov 11, 2022

Part 1: Care Advocates’ primary role is to connect with members via introductory appointment, orient them to our platform, and help them navigate our wide range of resources. An exciting, growing part of our role is to provide care management, utilizing motivational interviewing techniques to help members achieve their specific family planning goals with the ultimate aim of positively impacting clinical outcomes. Please consider how you’d approach the scenario questions below using motivational interviewing techniques: 1. Assume you meet with a first-time pregnant member who is in their first trimester. What questions would you ask to learn about their goals during an appointment? 2. If they share that their top goal is to maintain healthy eating habits while dealing with food aversions and nausea, what recommendations might you make during the appointment? [Note: Maven offers resources in a variety of forms like video appointments with providers, group classes, articles, etc. It’s okay if you can’t name specific resources, but please note all your considerations when making recommendations for this member!] 3. Two weeks after the introductory session takes place you notice that the member has not taken any actions towards the goals you both discussed. How might you check in with the member via message and encourage them to take a particular action? Care Advocate Case Study - Broadly, what is HIPAA compliance? - Name a major difference in licensure regulations between Nurse Practitioners in Oregon and Nurse Practitioners in Texas. - Which of these medications is a controlled substance?: a. Prozac b. Tramadol c. Diclegis d. Ibuprofen e. Brilinta Rank in level of urgency free to add 1-2 sentences to describe your reasoning: a. Requests UTI prescription b. Requests career coach appointment for goal setting c. Requests therapy appointment, discloses risk of self harm d. Requests appointment with a lactation consultant for tips on transitioning to pumping Please give a brief overview of the differences between IUI and IVF.

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