Case Coordinator Interview Questions

6,151 case coordinator interview questions shared by candidates

Can you tell me a time where you (only you not team or other staff) helped a customer? (i was told to give an example as well as who could vouch for this incident and also a very specific time frame of this incident as well)
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Case Manager

Interviewed at Zander Insurance Group

3.3
Feb 15, 2018

Can you tell me a time where you (only you not team or other staff) helped a customer? (i was told to give an example as well as who could vouch for this incident and also a very specific time frame of this incident as well)

They had two separate panels interviewing me and they asked me the same questions. They wanted me to answer in a format that they did not give to me until I was done answering. It was similar to what nurses know as SBAR (Situation, Background, Assessment, Recommendation) but they had their own version of it that they didn't give to me until the end. It seemed very scripted and the interviewers seemed shackled to these stock questions that were redundant. When I asked the nurses what one piece of advice they would give to The Standard for their jobs to improve, they basically threw their manager under the bus and said she needed to listen to them.
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Nurse Case Manager

Interviewed at The Standard

3.7
Apr 8, 2016

They had two separate panels interviewing me and they asked me the same questions. They wanted me to answer in a format that they did not give to me until I was done answering. It was similar to what nurses know as SBAR (Situation, Background, Assessment, Recommendation) but they had their own version of it that they didn't give to me until the end. It seemed very scripted and the interviewers seemed shackled to these stock questions that were redundant. When I asked the nurses what one piece of advice they would give to The Standard for their jobs to improve, they basically threw their manager under the bus and said she needed to listen to them.

Tell me about a time when you used data and logic to present information in order to persuade an individual on a difficult subject? (Keep in mind you cannot just answer the question the way it comes to you, you have to answer using their 5-point format)
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Case Manager

Interviewed at The Standard

3.7
Aug 12, 2016

Tell me about a time when you used data and logic to present information in order to persuade an individual on a difficult subject? (Keep in mind you cannot just answer the question the way it comes to you, you have to answer using their 5-point format)

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