They asked questions about the company’s values. A time you had to speak up, a time you worked with your team to solve an issue, a time you took ownership of a situation and a time you received a good customer service. After the competency based questions, there’s also a script reading whereby the interviewer acts as a customer and you act as a customer service to handle the customer’s complaints, an instruction is given regarding this.
About previous experiences. Why DLG What values are important for the role
Describe a busy day for me, how do you stay organized?
How will we know if you are stressed?
Give an example of a time where you have received criticism and how you dealt with it.
Name a time when you had to advise all parties involved of shared liability and how you explained the final decision.
Tell me how do you manage a difficult situation and give an example from your past work
Why did you apply for The Davies Group?
What do you know about RSA?
What would you do to raise morale in the office
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