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Claims Representative Interview Questions
Claims Representative Interview Questions
Because a claims representative works with customers and insurance companies, having listening, communication, and other soft skills are essential. Expect interview questions that will ask about your ability to deal with frustrated, confused, or injured customers. Additional questions may regard how you negotiate fair payments and your basic administrative skills.
Top Claims Representative Interview Questions & How to Answer
Question 1
Question #1: How do you deal with a stressed-out customer?
How to answer
How to answer: This question is designed to deduce your social skills as a claims representative. Answer with comments with a calm voice, showing that you acknowledge the customer's frustration, apologize to them that they're feeling this way, and let them know you'll take action to resolve their situation.
Question 2
Question #2: How do you manage to negotiate a fair payment?
How to answer
How to answer: Negotiating skills are of paramount importance as a claims representative. Answer that you'll use deductive reasoning and consider the facts surrounding the claim. As a professional claims representative, you understand the normal standards for a variety of claims.
Question 3
Question #3: Do you have the skills to catch a fraudulent claim?
How to answer
How to answer: Claims representatives will occasionally come across fraudulent claims. When asked if you have the conceptual skills to catch a false claim, answer with comments like you pay attention to detail, have knowledge of what a clean claim looks like, and that you always double-check your work. In addition, mention that if you suspect a fraudulent claim, you would alert the insurance company immediately.
3,066 claims representative interview questions shared by candidates
Tell me about your career history.
What are some hard situations in life you’ve had to deal with?
What values have you taken from your previous employers that you could bring to our company?
I passed a test, interview was around 20 minutes. Lady was just too pushy.She did not let me speak. It got me stressing
Give an example of a time you assisted an upset customer when they were dissatisfied or had a complaint and describe how you resolved that conflict? ( I knew a lot of facts about the position for which I was applying and the company from research the entire week prior to my interview, but I was NEVER asked any of those questions during the initial "traditional" 1:1 interview (the one right after you pass the computer test). Therefore, I don't recommend spending countless hours researching the company like myself!
Why would do you want to work for Gieco?
Have you applied for any jobs with other companies
How was the role play experience? What did you notice?
Why do you want to work in claims? (Initial In-House Interview)
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