Where do you see yourself in Geico 5 years from now? (Final Interview with Hiring Manager)
Claims Representative Interview Questions
Claims Representative Interview Questions
Because a claims representative works with customers and insurance companies, having listening, communication, and other soft skills are essential. Expect interview questions that will ask about your ability to deal with frustrated, confused, or injured customers. Additional questions may regard how you negotiate fair payments and your basic administrative skills.
Top Claims Representative Interview Questions & How to Answer
Question 1
Question #1: How do you deal with a stressed-out customer?
How to answer
How to answer: This question is designed to deduce your social skills as a claims representative. Answer with comments with a calm voice, showing that you acknowledge the customer's frustration, apologize to them that they're feeling this way, and let them know you'll take action to resolve their situation.
Question 2
Question #2: How do you manage to negotiate a fair payment?
How to answer
How to answer: Negotiating skills are of paramount importance as a claims representative. Answer that you'll use deductive reasoning and consider the facts surrounding the claim. As a professional claims representative, you understand the normal standards for a variety of claims.
Question 3
Question #3: Do you have the skills to catch a fraudulent claim?
How to answer
How to answer: Claims representatives will occasionally come across fraudulent claims. When asked if you have the conceptual skills to catch a false claim, answer with comments like you pay attention to detail, have knowledge of what a clean claim looks like, and that you always double-check your work. In addition, mention that if you suspect a fraudulent claim, you would alert the insurance company immediately.
3,066 claims representative interview questions shared by candidates
What prepared me for this job, and if you can handle a phone call center and what prepares you for that.
role playing isn't easy, make sure you stay calm and concentrate, hardest question is do you for see any problems in call center environment? they let you watch someone first to see if you would like it. you wont role play as a geico employee, they will give you a company and some of the facts and then they call you from a different room, so you get an actual phone style role play.
So, you haven't worked at a company for over a year?
no difficult questions. Basically the usual general questions of "tell a time in your history when you had to overcome an obstacle and how you did so".
Tell us about a time you had to make a goal? Why Geico? How would you deal with an irate customer?
Not really a question, just the roleplaying thing is where most people loose the job
They were very detailed and had tough questions about how I would deal with different scenarios.
Have I applied to any other jobs; why or why not.
Why should we hire you?
Viewing 151 - 160 interview questions