Tell us about a time you had to deliver bad news to someone
Claims Representative Interview Questions
Claims Representative Interview Questions
Because a claims representative works with customers and insurance companies, having listening, communication, and other soft skills are essential. Expect interview questions that will ask about your ability to deal with frustrated, confused, or injured customers. Additional questions may regard how you negotiate fair payments and your basic administrative skills.
Top Claims Representative Interview Questions & How to Answer
Question 1
Question #1: How do you deal with a stressed-out customer?
How to answer
How to answer: This question is designed to deduce your social skills as a claims representative. Answer with comments with a calm voice, showing that you acknowledge the customer's frustration, apologize to them that they're feeling this way, and let them know you'll take action to resolve their situation.
Question 2
Question #2: How do you manage to negotiate a fair payment?
How to answer
How to answer: Negotiating skills are of paramount importance as a claims representative. Answer that you'll use deductive reasoning and consider the facts surrounding the claim. As a professional claims representative, you understand the normal standards for a variety of claims.
Question 3
Question #3: Do you have the skills to catch a fraudulent claim?
How to answer
How to answer: Claims representatives will occasionally come across fraudulent claims. When asked if you have the conceptual skills to catch a false claim, answer with comments like you pay attention to detail, have knowledge of what a clean claim looks like, and that you always double-check your work. In addition, mention that if you suspect a fraudulent claim, you would alert the insurance company immediately.
3,066 claims representative interview questions shared by candidates
Customer receive notification of cancellation of policy due to late payment; payment was made but not process due wrong account payment numbers. How would you handle customer?
Name a time when you had to give some difficult news to a customer
Tell me about a time you asked your manager for feedback.
It was situational questions that sometimes I did not have an exact answer for like a customer service question regarding the worst customer I ever dealt with and how I handled it.
Tell me about a time when you had an angry customer and what did you do to handle the manner.
GEICO has a 90 day review period. You cannot be more than 5 minutes late during this time or you will be terminated. Do you think you can be at work on time every morning?
One question was a claimant was supposed to pick up his car from the repair shop on Friday but said he was in a meeting. Called on Monday to ask us to pay for the 3 additional days rental fee. The claimant emphasized that it was my client's fault.
Explain a time where you had difficulty with a coworker and how did you resolve the situation?
What made you want to work for New York Life?
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