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Claims Representative Interview Questions
Claims Representative Interview Questions
Because a claims representative works with customers and insurance companies, having listening, communication, and other soft skills are essential. Expect interview questions that will ask about your ability to deal with frustrated, confused, or injured customers. Additional questions may regard how you negotiate fair payments and your basic administrative skills.
Top Claims Representative Interview Questions & How to Answer
Question 1
Question #1: How do you deal with a stressed-out customer?
How to answer
How to answer: This question is designed to deduce your social skills as a claims representative. Answer with comments with a calm voice, showing that you acknowledge the customer's frustration, apologize to them that they're feeling this way, and let them know you'll take action to resolve their situation.
Question 2
Question #2: How do you manage to negotiate a fair payment?
How to answer
How to answer: Negotiating skills are of paramount importance as a claims representative. Answer that you'll use deductive reasoning and consider the facts surrounding the claim. As a professional claims representative, you understand the normal standards for a variety of claims.
Question 3
Question #3: Do you have the skills to catch a fraudulent claim?
How to answer
How to answer: Claims representatives will occasionally come across fraudulent claims. When asked if you have the conceptual skills to catch a false claim, answer with comments like you pay attention to detail, have knowledge of what a clean claim looks like, and that you always double-check your work. In addition, mention that if you suspect a fraudulent claim, you would alert the insurance company immediately.
3,066 claims representative interview questions shared by candidates
The questions were your standard interview questions. No real surprises. I was asked what my five year plan was.
Please describe what you would do in a scenario where a person was involved in an accident and calls you directly? Begin...
Questions were focused around higher-level responses. Make sure you are incorporating all skills that are required of the positions into your skill sets as you are answering each question. If you don't understand, please ask them repeat so they know that you are trying to answer the question most accurately. INTERVIEW QUESTIONS: 1. Tell me about a time when you had to present a report and the quality of the report was compromised? 2. Tell me about a time when you was in a situation with multiple solutions. How were you able to decide which solution was best? 3. How did you handle a demanding customer. What was the situation and outcome? 4. Tell me about a time when you conveyed information to co-worker and the co-worker receptive to your response? 5. Why do you want to work for State Farm and how your skill-sets aligned with the position you are applying for?
My phone interview is scheduled for a few days. She did advise me to look over the job listing to prepare for the interview accordingly.
Tell us about a time when you used facts and reason to persude someone to accept your recommendation.
it was all tell us when you "insert prev experience here"
"A claimant comes in and tells you they are going to commit suicide because they have been denied benefits. What do you do?"
I was asked what would I do when speaking with someone from a different culture and background who may not be as proficient in English.
During my desk ride along they had me meet with a different set of men who asked me "Why is a man hole cover round" and "What kind of diversity can you bring to farmers"... when I started to answer, he interrupted me and yelled "thats what everyone says, try again!" Needless to say, I was stunned and turned bright red and flustered and didnt get the job. During the desk ride along I could see how great that job would have been and very interesting.
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