Describe a time when a customer was unsatisfied with the service they received and what you did to help them?
Claims Representative Interview Questions
Claims Representative Interview Questions
Because a claims representative works with customers and insurance companies, having listening, communication, and other soft skills are essential. Expect interview questions that will ask about your ability to deal with frustrated, confused, or injured customers. Additional questions may regard how you negotiate fair payments and your basic administrative skills.
Top Claims Representative Interview Questions & How to Answer
Question 1
Question #1: How do you deal with a stressed-out customer?
How to answer
How to answer: This question is designed to deduce your social skills as a claims representative. Answer with comments with a calm voice, showing that you acknowledge the customer's frustration, apologize to them that they're feeling this way, and let them know you'll take action to resolve their situation.
Question 2
Question #2: How do you manage to negotiate a fair payment?
How to answer
How to answer: Negotiating skills are of paramount importance as a claims representative. Answer that you'll use deductive reasoning and consider the facts surrounding the claim. As a professional claims representative, you understand the normal standards for a variety of claims.
Question 3
Question #3: Do you have the skills to catch a fraudulent claim?
How to answer
How to answer: Claims representatives will occasionally come across fraudulent claims. When asked if you have the conceptual skills to catch a false claim, answer with comments like you pay attention to detail, have knowledge of what a clean claim looks like, and that you always double-check your work. In addition, mention that if you suspect a fraudulent claim, you would alert the insurance company immediately.
3,066 claims representative interview questions shared by candidates
Why should we hire you?
Why do you want to work at Geico?
Describe a time you were forced to make a decision.
How would you respond in this certain situation
How would you handle an upset customer?
Pretty standard, nothing to far out. They do a drug test at the end, which I found so odd and such a waste of company money for someone they are not going to offer a position to. But hey, that is their money lost, not mine.
At your last/current job did your supervisor ever give you any constructive criticism? How did you react to that criticism?
How quickly can you make decisions?
Describe a time you've had to deal with an upset customer and how did you handle it? Why Geico? Have you applied anywhere else? What do you know about Insurance?
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