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Claims Representative Interview Questions
Claims Representative Interview Questions
Because a claims representative works with customers and insurance companies, having listening, communication, and other soft skills are essential. Expect interview questions that will ask about your ability to deal with frustrated, confused, or injured customers. Additional questions may regard how you negotiate fair payments and your basic administrative skills.
Top Claims Representative Interview Questions & How to Answer
Question 1
Question #1: How do you deal with a stressed-out customer?
How to answer
How to answer: This question is designed to deduce your social skills as a claims representative. Answer with comments with a calm voice, showing that you acknowledge the customer's frustration, apologize to them that they're feeling this way, and let them know you'll take action to resolve their situation.
Question 2
Question #2: How do you manage to negotiate a fair payment?
How to answer
How to answer: Negotiating skills are of paramount importance as a claims representative. Answer that you'll use deductive reasoning and consider the facts surrounding the claim. As a professional claims representative, you understand the normal standards for a variety of claims.
Question 3
Question #3: Do you have the skills to catch a fraudulent claim?
How to answer
How to answer: Claims representatives will occasionally come across fraudulent claims. When asked if you have the conceptual skills to catch a false claim, answer with comments like you pay attention to detail, have knowledge of what a clean claim looks like, and that you always double-check your work. In addition, mention that if you suspect a fraudulent claim, you would alert the insurance company immediately.
3,066 claims representative interview questions shared by candidates
Why do you want to work with us
Ideal customer service?
They typical what is your biggest opportunity.
They gave me an accident scenario, then asked me what I would need for my investigation and to give my liability assessment.
How do you manage multiple tasks at once?
Why do I want to work remote. How many calls each hour did I do in my last call center job.
Name a time you had to go against company policy to do what you felt was right? Felt like a trick question.
How would you handle a large workload? Imagine you clock in and you see that you have 2 claims, 5 miss calls from customers, and emails from your manager. What order would you do it in?
Customer wants to know if policy carries guaranteed replacement coverage. Customer has son on policy and wants to see if eligible for good student discount. Customer does not have rental car coverage, but you can offer a discounted rental. Answer what you would do in those situations.
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