Tell them about a time I had conflict with a co-worker and how did I resolve it.
Claims Representative Interview Questions
Claims Representative Interview Questions
Because a claims representative works with customers and insurance companies, having listening, communication, and other soft skills are essential. Expect interview questions that will ask about your ability to deal with frustrated, confused, or injured customers. Additional questions may regard how you negotiate fair payments and your basic administrative skills.
Top Claims Representative Interview Questions & How to Answer
Question 1
Question #1: How do you deal with a stressed-out customer?
How to answer
How to answer: This question is designed to deduce your social skills as a claims representative. Answer with comments with a calm voice, showing that you acknowledge the customer's frustration, apologize to them that they're feeling this way, and let them know you'll take action to resolve their situation.
Question 2
Question #2: How do you manage to negotiate a fair payment?
How to answer
How to answer: Negotiating skills are of paramount importance as a claims representative. Answer that you'll use deductive reasoning and consider the facts surrounding the claim. As a professional claims representative, you understand the normal standards for a variety of claims.
Question 3
Question #3: Do you have the skills to catch a fraudulent claim?
How to answer
How to answer: Claims representatives will occasionally come across fraudulent claims. When asked if you have the conceptual skills to catch a false claim, answer with comments like you pay attention to detail, have knowledge of what a clean claim looks like, and that you always double-check your work. In addition, mention that if you suspect a fraudulent claim, you would alert the insurance company immediately.
3,066 claims representative interview questions shared by candidates
Difference between stacked and non stacked UM? Three things that constitute bad faith?
You're overqualified and would you be happy doing this position?
Explain a time where you had to give difficult information to a customer. What was your method and what were the results?
Tell us a time when you couldn't do what a customer wanted you to do. What did you say? How did they respond? What would you have done differently if you could?
Why you choose Farmers
Behavioral questions, such as how would you deal with an angry customer.
all were easy
nothing out of the ordinary. they had questions on my prior experience as an adjuster, how did i deal with a difficult situation, pretty straightforward as long as you give examples.
All the behavioral questions are pretty straight forward, but to prepare, you should think about times where you demonstrated leadership, dealt with hard clients, solved a difficult problem.
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