I had to take a typing test followed by call center simulation assessment. After I cleared the tests HR invited me for first in person interview and asked me behavioral questions, strength/weakness question and how to handle a difficult customer question.
what is active listening
Why did you choose to apply for this position?
What would you say if I were a customer and I asked you to waive the deductible even though it's company policy?
long term goals
The role playing was more dificult that I expected it to be.
Nothing really just do I accept the job offer
Describe a time when you had to deliver bad news to a customer
"three qualities you possess that would help you succeed in this position."
Really terrible behavioral questions.
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