There really wasn't any difficult questions, just be quick and accurate, also smart with your responses. Example, explain a time when you had a difficult situation and turned it around into a positive one. (give respond to something customer service related) Try to give response pertaining to customer oriented or what will suit the job position.
This job involves being on the phone all day, how will you deal with the monotony?
How often you look forward to promotions? Can you work under a list of bosses? Tell us about a situation questions. Customer situation questions. Crew member questions.
Describe a time when you failed at meeting a goal. How did you handle it going forward?
Tell me about a time when you felt you didn't provide the best service to a customer?
They asked many questions about my former positions. The interviewer did ask a lot of situational questions.
Where do you see yourself in 5 years?
Where so you see yourself in 5 years?
Was there ever a time when you had to deal with a difficult manager and how did you deal with him or her?
I was asked if I was the leader in my college class when I had to do group projects
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