In the initial interview (30 min on the phone), the questions were relatively standard interview questions, about why I was interested in the work, relevant work experience; also spent time describing their work and philosophy and the role itself. The 2nd interview was 1 hour (or even a bit longer) via video chat with 3 employees. This was much more extensive, asking questions that required more critical thinking; the goal of these questions (I believe) was to help them understand my thought process and who I am as a person, to see if I would be a good fit for the role.
Client Support Representative Interview Questions
84 client support representative interview questions shared by candidates
Brain teasers: 1) there are 9 spherical balls and one weighs more than the rest. You have a balance scale and two tries. How do you find out which ball weighs the most? 2) It is dark and you are to choose 1 sock at random. There are 20 black and 20 blue socks. What is the least amount of socks you can pick at random to be guaranteed a matching pair? 3)Your internet is not working. What do you do?
What are your long-term career goals?
Tell me a time you dealt with an irate customer
What do you expect, how would this job look like? Tell us about your experience. Why did you leave the previous job?
Tell me about a time when you helped someone resolve a technical issue?
Tell me about a time you challenged a current work flow. How did you propose your idea, and was the idea ever adopted
What do you know about defeasances?
Be prepared to enact a phone call with a prospective client who has little time!
Can't think of anything since most are situational.
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