Nothing at all was asked.
Contact Center Representative Interview Questions
374 contact center representative interview questions shared by candidates
do you think you'd be comfortable in a call center setting?
What does PSCU do? What's the difference between a bank and credit union? Can you describe a time when you were overwhelmed at work? What would your attendance policy be for the first 90 days of employment? Have you ever explained complex issues to a customer? How did you make it easier for them? There were quite a few questions but all the others were quite simple.
Why do you think you'd be a good fit the position?
If we hired you to run a brand new contact center, what KPI's would you focus on if any?
Mainly regular interview questions, it was easy paced video recording interviews.
Alguna experiencia desafiante en trabajos anteriores
Are you comfortable with making 80 to 100 cold calls per day?
What would you do if a client asked a question you couldn't handle
how would you deal with an angry customer
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