Why do you want to work with us? Why do we should employ you?
Contact Center Representative Interview Questions
374 contact center representative interview questions shared by candidates
Behavior questions. They asked me why do I want to leave nursing and become a call center rep. Well I do what I gotta since my body will not allow the physical demand. Keep in mind that I have over 20 years of customer service experience. The interviewer also had an attitude questioning me about being stationary all day.
No questions were asked because they didn't follow through with calling in for the phone interview.
Tell me about the portfolio account?
What you like about the company
What does outstanding customer service look like to you?
Why would you work for a company as atrocious as this one?
my experiences
what are the behavioral questions?
I interviewed for the bi-lingual position so they had me read in Spanish and English section of the closing terms and conditions which is read to the consumer once enrolled. They asked to questions in Spanish and English. 1. Tell me about a time when you contributed something to the team or the company and what was its outcome (Spanish) 2. Tell about a time when you provided excellent customer service (English) and 3. Tell me when you encountered a difficult customer and how did you deal with it (English)
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