Mostly soft skills, a presentation of my past clients and a little bit about Microsoft technologies
Customer Account Manager Interview Questions
427 customer account manager interview questions shared by candidates
Open interview. Not focused. Interviewer was late. Finished it abbruptaly.
What was your biggest career success/ failure? Tell me about technical conversations you have with customers? Tell me about a time when you ran into a problem that no one else had delt with before?
Tell me about a time you had to resolve a conflict between a customer and your internal team. How did you handle it
Why Microsoft How do you manage your accounts / tell me about account planning Tell me about a resistant customer How do you influence stakeholders (internally and externally) Experience working with your sales counter part Tell me about your CSM experience X situation presents itself, you now have an upset client, walk me through each step you'd take to resolve this. Walk me through a project you did start to finish that you are the most proud of STAR Format works great and helps paint picture / provides well thought out response.
During the phone and F2F, there wasn't a difficult question since we had discussed most of the during the phone interview.
Tell us a time when you almost lost a deal because of something you did.
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