Tell me how you took care of a customer
Customer Account Representative Interview Questions
180 customer account representative interview questions shared by candidates
How much retail experience I had
Are you a good team player?
What was a negative experience you had at a previous employer
Why do you want to work for comcast?
Very big on direct examples of efficiency and leadership within past experience.
Typical customer service interview; what was a time you had a tough customer and how did you resolve their issue and turn them into a happy customer? That line of questioning. Basically google "customer service interview questions". One gentleman who ended up being not part of customer operations asked what SCUBA stands for. They laughed it off.
Name a time where you had to handle an upset customer and what did you do to resolve it?
Give us an example of when you have worked in a team - Use STAR
Rate yourself on a scale from 1-10, 1 being the lowest and 10 being the highest on your skill level with Excel Spreadsheets.
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