Professional and thoughtful. Be prepared to answer in the situation, action, result format. Provide examples from previous situation. Meritocracy and Grit are great buzz words with the company.
Customer Care Agent Interview Questions
420 customer care agent interview questions shared by candidates
They didn't ask much mostly described position.
What do you like about working in customer service?
Can you please describe empathy?
Previous experiences
Why do you want this job
Why do I want the Job
English test. IQ test. Typing test. Telco test. (with correct answers)
This is the escalations department, so most of the customers we have are already upset by the time they reach us. Describe how you would deescalate a customer who is mad that his order will not arrive in time for his party.
Mention a time when you have had to provide customer service to a customer without understanding their needs.
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