Customer Care Representative Interview Questions

2,008 customer care representative interview questions shared by candidates

Are you able to complete the entire 6 week training period, Monday - Friday from 8a - 430p at 100% attendance with absolutely NO AVAILABLE requests for time off? After the 6 week training period can you adhere to a set 6 month schedule? Do you have any current priorities, obligations or commitments within the next 75 days that would cause a problem or prevent you from adhering to the training and work schedule?
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Customer Care Representative

Interviewed at CVS Health

3.2
Nov 9, 2017

Are you able to complete the entire 6 week training period, Monday - Friday from 8a - 430p at 100% attendance with absolutely NO AVAILABLE requests for time off? After the 6 week training period can you adhere to a set 6 month schedule? Do you have any current priorities, obligations or commitments within the next 75 days that would cause a problem or prevent you from adhering to the training and work schedule?

Asks detailed behavioral questions like; tell a time that you went over and beyond for a customer. What did you do, what was the customers response, and how do you know that you satisfied the customer?
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Customer Care Center Associate Representative

Interviewed at American Family Insurance

3.3
Jun 20, 2013

Asks detailed behavioral questions like; tell a time that you went over and beyond for a customer. What did you do, what was the customers response, and how do you know that you satisfied the customer?

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