The first interview covered more general skills & strengths and why I thought the role would be a good fit. The second interview covered education and work experience from past to present based off of my resume. The third interview was more about how I handle different situations (actual and hypothetical).
How do you handle difficult customers?
Tell me a time you experienced really good customer service and vice versa.
Tell me about a time you had a hard time dealing with a patient. How did you resolve the issue?
Can you work a 6 day work week?
Tell me a time a customer was angry or upset and how you resolved it. I think that was one of them.
what is your biggest petpeve when calling a call center?
they didnt ask a typical interview question
They asked me if I was okay working a rotations shift that changes every 6 months. Shifts range from 8am-8:00p- 9 hour shift.
Describe how you would deal with an escalated customer.
Viewing 1901 - 1910 interview questions