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Customer Care Representative Interview Questions

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2,008 customer care representative interview questions shared by candidates

Three modes of interview testing. 1. Psychometric, Logic testing, Operating System skills testing, Web-browser skills and typing speed testing 2. Scenario-based testing, i.e. You're presented with a problem and you have to guide customer through to resolution of problem 3. One-on-One interview - Basic questions asked at this stage, availability to work based on roster, if you need any leave 3-6 months from start of employment, do you have a car available, any questions that the candidate has about the role
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Customer Care Representative

Interviewed at TP

4.4★
Mar 13, 2017

Three modes of interview testing. 1. Psychometric, Logic testing, Operating System skills testing, Web-browser skills and typing speed testing 2. Scenario-based testing, i.e. You're presented with a problem and you have to guide customer through to resolution of problem 3. One-on-One interview - Basic questions asked at this stage, availability to work based on roster, if you need any leave 3-6 months from start of employment, do you have a car available, any questions that the candidate has about the role

how do deal with conflicts, what did you do to resolve the situation? What can you do to provider good customer service? how would you deal with a difficult customer? I can't remember much of the interview, but from what I remember, it would ask to give concrete example
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Customer Care Representative

Interviewed at Sun Life

3.9★
Dec 19, 2015

how do deal with conflicts, what did you do to resolve the situation? What can you do to provider good customer service? how would you deal with a difficult customer? I can't remember much of the interview, but from what I remember, it would ask to give concrete example

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