Customer Service Interviews

Customer Service Interview Questions

As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or "describe a time when..." questions that will test your ability to deal with irate clients, work well under pressure, and always keep a calm and professional composure.

128,074 customer service interview questions shared by candidates

What do you know about the company? Three words to describe good customer service? How do you meet targets? Experience working in a target environment? Experience working with difficult customers? A time where you exceeded your job title?
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Customer Service Advisor

Interviewed at SSE

3.7
Apr 25, 2015

What do you know about the company? Three words to describe good customer service? How do you meet targets? Experience working in a target environment? Experience working with difficult customers? A time where you exceeded your job title?

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