Did they ask about the process?
Customer Service Interviews
Customer Service Interview Questions
As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or "describe a time when..." questions that will test your ability to deal with irate clients, work well under pressure, and always keep a calm and professional composure.
128,074 customer service interview questions shared by candidates
Describe a time you were unable to console or calm an irate customer and how you handled the situation.
Name a time you have provided excellent customer service
Are you able to work the assigned schedule, including overtime and holidays?
What hours can i work
What does the word empathy mean?
None... direct hire after completing the knowledge assessment
Simple questions about ur skills and about the job possition u are applying.
-Give an example of when you had to work with a group to complete a task. -Name a time or situation when you were under stress or a difficult situation and how you worked through it. (the other two questions were of similar nature but I do not remember exactly what they asked)
There was only the one question. And that was to sell somthing to her.
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