I never made it to an interview, bombed the typing pre screen testing.
Customer Service Representative I Interview Questions
294 customer service representative i interview questions shared by candidates
Tell me a time when you had to deal with a difficult situation and how did you handle it.
Describe a time where you were busy and had to deal with an unruly customer and how did you handle it?
How do you deal with a complicated situation?
Standard interview questions: strength, weakness, where do you see yourself in five years, why did you leave your last job, tell me a time you when above and beyond for a customer.
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Typical behavior based questions: describe a time you failed, describe a time you exceeded a customers expectations, describe a time where your relationship with a coworker or supervisor benefited you when dealing with a problem.
What type of Customer Service experience do you have?
General what was your prior work experience and how do you handle difficult people. Are you used to working in a call center with a continuous flow.
Tell me about your experience using multiple windows to handle a problem.
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