Explain a time where you messed up and how you fixed the issue. Have to be careful about it answering it.
Customer Service Representative I Interview Questions
294 customer service representative i interview questions shared by candidates
Why Netflix?
Basic interview questions..
Name a specific time you dealt with an irate customer, what happened, and what steps were taken to de escalate the situation?
in the wording it was asked "What makes you think you're eligible for this position?" highly unprofessional.
Did I ever have any problems with a co-worker? If so, how did I handle it?
Tell me about a time you did not agree with a supervisor on a decision or when a policy change. How did you go about it?
tell me about a time you made a mistake and what do you do to make sure you correct it from happening again.
What was your hardest moment with a customer and how did you handle it
Nothing really unexpected, just standard interview questions.
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