Customer Support Engineer Interview Questions

1,126 customer support engineer interview questions shared by candidates

in online test the descriptive questions they asked were: 1. customer go a defective purchase and tried to contact you but you were out of reach so he expressed his frustration through the email and sent it to you, how will u react. 2. customer wants to return his purchase but doesn't know the process so he sent the same in email, how will u reply. 3. write step by step installation process of swiggy or zomato and send it to ur grandma to help her use it well 4th and 5th i kinda don't remember...hope this helps
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Customer Support Engineer

Interviewed at Freshworks

3.4
Dec 15, 2023

in online test the descriptive questions they asked were: 1. customer go a defective purchase and tried to contact you but you were out of reach so he expressed his frustration through the email and sent it to you, how will u react. 2. customer wants to return his purchase but doesn't know the process so he sent the same in email, how will u reply. 3. write step by step installation process of swiggy or zomato and send it to ur grandma to help her use it well 4th and 5th i kinda don't remember...hope this helps

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