General questions about past experience related to the position. Discussion around the role itself.
Customer Support Manager Interview Questions
595 customer support manager interview questions shared by candidates
If I were to make you three promises as an employer, what would they be?
Nothing out of the normal realm of interview questions, the focus was on team management and overall customer experience as well as how to take the team to the next level for a service offering perspective.
What do you know about Big Fish Games?
What do you like about managing people?
Tell me about your experience in Customer Service Management.
Submit a plan to the board for the department for free without any compensation ?
First interview with CEO, Brett Shanley. He ran me through a slide deck of the company. It was kept to a high level and felt like an intro/screening call. We got to talk through my background and motivation for the role. I was given a follow up interview with Mana Nadafian. Again, a chance was given to talk through my background and motivation for the role. Mana would have been my effective line manager for the role. Nothing technical came of it. Overall, I was told that I would be a good fit for the role and that I'd hear back from them shortly.
Initial phone screening, then two rounds of interviews with lead and peers.
What tools do you use for support?
Viewing 281 - 290 interview questions
See Interview Questions for Similar Jobs
Customer ManagerCustomer Service DirectorCustomer Service ManagerCall Center ManagerContact Center ManagerCall Center DirectorCustomer Care ManagerService Operations ManagerCustomer Support RepresentativeCommunity ModeratorSupport ManagerService Desk ManagerCustomer Service SupervisorHelp Desk Manager