It sounds like you are overqualified for this position? Also ridiculous scenario's for example 400 printers are delivered and they were ordered by another dept. You have 10 days to install them. How would you handle this?
Service Desk Manager Interviews
Service Desk Manager Interview Questions
"When hiring a service desk manager, employers will look for candidates with customer service experience, strong interpersonal skills, and managerial know-how. Service desk managers must be able to relate to their employees who deal with negativity on a daily basis, solve any and all consumer complaints no matter how difficult, and drive their departments to meet company goals and standards. In an interview you may be asked about your experience with managing people, told to explain how you would resolve various customer complaints, or quizzed on your knowledge of popular IT management software."
136 service desk manager interview questions shared by candidates
Never received a call
They asked about my management style and a 90 day plan.
Describe in only 2 words how people have described you in your career.
The interviewees asked questions about the creation of a World-Class Support Center. Asked questions around metrics, asked questions on how to motivate employees, and asked questions around employee conflict resolution. Nothing atypical.
They asked most of the questions that were related to my work profile .
Elevator Pitch, why should we hire you?
What will be the 1st level resolution rate ? (knowing that they have 100 different customers (from little to big companies)
Tell me about yourself
basic questions - was not very difficult
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