Describe a time when you were a customer waiting in line about to be served?
Service Desk Manager Interviews
Service Desk Manager Interview Questions
"When hiring a service desk manager, employers will look for candidates with customer service experience, strong interpersonal skills, and managerial know-how. Service desk managers must be able to relate to their employees who deal with negativity on a daily basis, solve any and all consumer complaints no matter how difficult, and drive their departments to meet company goals and standards. In an interview you may be asked about your experience with managing people, told to explain how you would resolve various customer complaints, or quizzed on your knowledge of popular IT management software."
136 service desk manager interview questions shared by candidates
Why do you think people are poor?
Why did it take you 3-6 months to write proper PowerShell scripting to achieve AD automation through Adaxes?
About the current task and responsibilities and how would i take up the new role if given chance
What are the tires sale amount in Germany
They asked me information pertaining to service desk SLAs and metrics
Basic competency, with minimal technical.
Change with the client is slow and nearly impossible. Are you comfortable going into a position and maintaining the status quo?
Why are you interested in this position?
Tell me about yourself
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