I prefer not to undermine the test I took, but they were typical questions for a support test
Customer Support Representative Interview Questions
2,433 customer support representative interview questions shared by candidates
Are you familiar that we can't hire you based on your resume not having web-development experience?
Why Wix?
Why do you want to work at TD?
Do you require visa sponsorship?
No such interesting question. Just asked what challenges you faced while facing the customers?
Why u want to work at spectrum? How will working at this job benefit you? How would u describe customer service? One strength great for this position? Tell me a time you went above a customers expectations? LOTS OF STAR QUESTIONS. Then do u have our current internet service? What’s the different cords? Do u know what’s an Ethernet cord? What does it do? What’s a modem and router do? Do u know what the blinking lights represent? What would u do if u had difficulties connecting to WiFi?
Give an exemple of when/ where and how taking responibity
Hardest technical issue you solved. Metrics at prev call centers
During the Miaplaza customer support assessment, one key question was how I would handle an upset customer requesting a refund. They wanted to see if I could stay calm, understand the customer’s concern, and explain the next steps clearly and kindly.
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