"When interviewing for a desktop help technician position, be prepared to showcase your technical knowledge of computers as well as your interpersonal communication skills. Employers are looking to hire those who can confidently fix problems and tranquilize irate customers at the same time. A college degree or certification may be necessary for various different positions."
A customer calls in saying that they cannot send an email. What are the first 3 questions you would ask to troubleshoot their issue? What is the command to view the MAC address on a Windows machine? A customer calls in saying that they cannot connect to the VPN. What are the first 3 questions you would ask to troubleshoot their issue? Why do you think you would be a good fit for this role?
All questions were pretty basic.
This was a pretty typical interview, they expressed more interest in my Telecommunications schooling than my Desktop Support experience.
Tell me a little about yourself.
Why I was leaving my old job?
General IT questions.
How much experience I have imaging PCs
Just basic stuff off of my resume.
Are you willing to learn about this role and the required training?
Tell me about your experience with office 365.
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