The phone interview questions are pretty well listed in the other reviews. The on-site interview had many of the same questions. They want to know that you want to work for the company. Study the culture of the company, know that Fidelity is a very innovative company, and the company really cares about their customers.
Describe a time when you went above and beyond to help a customer.
Have you ever had to deal with a difficult coworker and how did you resolve the situation?
You're on the phone with a customer and you've done everything you can do to try and help them but they're still are upset, what do you do?
Describe a situation in which you had to act as a leader
Tell about a time you went above and beyond expectations for a customer
Behavioral questions
just the usual behavioral questions
Describe a time you've dealt with a dissatisfied customer. How was it resolved and what did you do ?
Walk me through your resume.
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