What experience do you have?
Front Desk Agent Interviews
Front Desk Agent Interview Questions
Hotels count on front desk agents to ensure their guests receive top-notch customer service from checkin to checkout. Employers are looking for candidates with expert people skills and conflict management abilities. Come ready to discuss any experience you have in the service industry and how you handle a variety of potential situations including solving issues brought up by irritated guests.
2,847 front desk agent interview questions shared by candidates
What did I expect from the job? What were my strengths and weaknesses? What kind of hours would be good for me?
Availability and training offered in all areas.
Where do i see myself in 5 years?
If I was capable of switching from call center jobs to being front facing and standing for 8+ hours if needed/wanted.
Asked me about my background in hospitality. Asked me about my previous experience. A specific customer situation and how I dealt with it.
Can you work weekend nights?
The most unexpected was How honest are you on a scale of 0 to 100?
how do you deal with difficult customers? tell me about a time you handled a difficult person/situation. tell me about a time u went above and beyond for a customer
Are you planning on staying in the hospitality industry
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