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Front Desk Agent Interviews
Front Desk Agent Interview Questions
Hotels count on front desk agents to ensure their guests receive top-notch customer service from checkin to checkout. Employers are looking for candidates with expert people skills and conflict management abilities. Come ready to discuss any experience you have in the service industry and how you handle a variety of potential situations including solving issues brought up by irritated guests.
2,847 front desk agent interview questions shared by candidates
Why did you leave your last job? Why do you want to work for us?
Tell me a time when a guest wasn’t happy and you went above and beyond to change guest’s perception.
How would you react if a guest was becoming loud, aggressive, and disrespectful?
How do you see yourself fitting in at this job
Case: If there was an elderly couple who complained about noise, how would you make sure they were happy with their stay?
What is your definition of common sense. I'd never been asked that before, but it came up during an interview recently. It's a great questions and I don't think there is a wrong answer but it was hard to answer
Why did you leave your last job?
What made you choose Drury over Marriott?
Personality and character was what they are looking for.
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