Working as a front desk clerk demands a candidate who can provide impeccable customer service under pressure, while maintaining a professional demeanor. Interviewers will be interested in how you will go above and beyond to make every customer satisfied, so an understanding of protocol and patience is necessary. You may be asked about how you would contribute to the team and role-play a scenario where you must deal with an angry guest. Present yourself as being an upbeat, jovial, and attentive potential employee to make the best impression.
I was asked about my current job at the time, substitute teaching and subcontract work. I have owned a small cleaning business and have 6 years restaurant experience so there were questions about service related issues. I was actually more experienced and knowledgeable than management which made the interview easy but like most situations it was not a plus once I was hired.
Will you be able to work late nights?
What my plans for the future included.
will you be okay working at night shift?
The only question I was asked was how many days a week I could work.
Would you be able to help at other clinics nearby in the very rare occurrence they need it?
They asked set questions from a script set out in front of them and never varied from these questions. Just asked about my experiences as I could seeing them reading from it. They asked each other which question what ones they were asking.
Would I be able to work under extreme stress and constant pressure
They asked me to describe a time when I disagreed with a boss and how it was resolved.
Nothing unexpected. One interview example would be, that if there was a spill on the floor and maintenance was not there to take care of it immediately, would I mind taking care of it.
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