Front Office Manager Interview Questions

367 front office manager interview questions shared by candidates

HR: Did you solve any internal conflict between employees and how you handled that? What did you do to make WOW moment for your guests? Will you still decide to work with us if we can't match your desired salary? Will you still want to work with us if we say your position is not available ????(this is really nonsense question, despite the fact I've been waiting 1.5+ hours to receive such question, really disappointed) Why do you come to Taipei for work? Kaohsiung has to many 5-star hotel opportunity. I think you can't refer Taipei attractions recommendations to guest as you're so unfamiliar with the area (idk why he gave personal pov on my answer, but not professional comments on the job)
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Front Office Duty Manager

Interviewed at Mandarin Oriental Hotel Group

3.6
Sep 4, 2024

HR: Did you solve any internal conflict between employees and how you handled that? What did you do to make WOW moment for your guests? Will you still decide to work with us if we can't match your desired salary? Will you still want to work with us if we say your position is not available ????(this is really nonsense question, despite the fact I've been waiting 1.5+ hours to receive such question, really disappointed) Why do you come to Taipei for work? Kaohsiung has to many 5-star hotel opportunity. I think you can't refer Taipei attractions recommendations to guest as you're so unfamiliar with the area (idk why he gave personal pov on my answer, but not professional comments on the job)

Questions were about my previous role and also experience plus relation with team members and different department. How to track Guest satisfaction reviews. Long conversation to settle how to improve the department skills.
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Assistant Front Office Manager

Interviewed at Hilton

3.9
May 12, 2018

Questions were about my previous role and also experience plus relation with team members and different department. How to track Guest satisfaction reviews. Long conversation to settle how to improve the department skills.

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