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Help Desk Technician Interviews

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Help Desk Technician Interview Questions

Help desk technician interviews are designed to test your ability to communicate clearly and solve problems over the phone to people who are often flustered. Good communication and the ability to simplify solutions are key qualities for potential employees. Certain certifications may be required depending on the field of work.

1,235 help desk technician interview questions shared by candidates

Most of the questions aren't too difficult, however, there are often times where you will be asked for help that requires you to get in touch with multiple departments. The most difficult question would be one that has me walking from PEIMS to payroll to HR all in one go. This was a case of a name change that affected multiple systems. A teacher had gotten married and had been waiting over a month for the system to update her information. In order for my department to make the technical changes, we had to wait for a notice from HR that they had finished their part. We also needed Payroll to inform us their end was completed. Then after all of this was accomplished would I be allowed to change her information. It's a straight forward process but the HR rep had gone on vacation and had not told anyone about the name change before leaving. The staff member did not remember who she was working with and did not recognize a description or name when it was brought up in conversation about the HR rep on vacation. Eventually we got ahold of the HR rep via her cell phone and were able to get everything taken care of but communication is difficult at times, which makes cases like this one the hardest part of the job.
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Help Desk Technician

Interviewed at McKinney Independent School District

3.8★
Jul 12, 2014

Most of the questions aren't too difficult, however, there are often times where you will be asked for help that requires you to get in touch with multiple departments. The most difficult question would be one that has me walking from PEIMS to payroll to HR all in one go. This was a case of a name change that affected multiple systems. A teacher had gotten married and had been waiting over a month for the system to update her information. In order for my department to make the technical changes, we had to wait for a notice from HR that they had finished their part. We also needed Payroll to inform us their end was completed. Then after all of this was accomplished would I be allowed to change her information. It's a straight forward process but the HR rep had gone on vacation and had not told anyone about the name change before leaving. The staff member did not remember who she was working with and did not recognize a description or name when it was brought up in conversation about the HR rep on vacation. Eventually we got ahold of the HR rep via her cell phone and were able to get everything taken care of but communication is difficult at times, which makes cases like this one the hardest part of the job.

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