There is an unhappy customer and he is a top manager. What will be the first thing you do on entering his office.
Helpdesk Interviews
Helpdesk Interview Questions
When hiring help desk specialists, employers are looking for candidates who demonstrate both technical expertise and strong customer service skills. Be prepared to answer technical questions about how to troubleshoot issues relevant to that company's technology as well as situational questions to assess how well you can keep your cool with frustrated clients.
1,767 helpdesk interview questions shared by candidates
There was no real difficult or unexpected questions given. It was pretty straight forward.
What is you weakness
Someone calls and says their computer won't connect to the internet on a wired connection, how would you fix that?
What are your goals to improve yourself?
Excel functies, CMD functies
What do you know about the company?
what are the operating systems you worked with
About you and how you fit in
Q1. How would you handle a difficult or angry customer? Q2. What will you do if you cannot solve a problem? What steps would you follow? Q3.How do you prioritize your workload in a fast-paced and challenging environment?
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