Was basically asked questions regarding proficiency handling wide variety of IT work
Helpdesk Interviews
Helpdesk Interview Questions
When hiring help desk specialists, employers are looking for candidates who demonstrate both technical expertise and strong customer service skills. Be prepared to answer technical questions about how to troubleshoot issues relevant to that company's technology as well as situational questions to assess how well you can keep your cool with frustrated clients.
1,767 helpdesk interview questions shared by candidates
What is the difference between a switch and a router
What is the difference between a switch and a router?
Would you make a bet against a coworker to motivate you to do better.
what attracted you to the company/role?
A number server related questions of which were irrelevant to the role..
There really wasn't any unexpected question.
Questions were pretty standard. I was asked how I would handle a customer who was rightfully angry as their issue had not been addressed in a timely manner.
Probably the expected salary, as a fresher i didn't have idea of the salary/benefits
Basic Helpdesk issue's questions about internet issues, dealing with frustrated users....
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