Basic knowledge about computer network troubleshooting
Helpdesk Interviews
Helpdesk Interview Questions
When hiring help desk specialists, employers are looking for candidates who demonstrate both technical expertise and strong customer service skills. Be prepared to answer technical questions about how to troubleshoot issues relevant to that company's technology as well as situational questions to assess how well you can keep your cool with frustrated clients.
1,766 helpdesk interview questions shared by candidates
Perguntas comuns de qualquer entrevista: onde moro, de onde vim, porque estou aqui, porque preciso deste emprego, o que você tem a acrescentar para a vaga, quais são os seus planos etc
What is a virtual machine
Tell me when you dealt with an upset customer and how you handled it.
Basic PC Troubleshooting skills
Why I wanted to work for them?
Comment vous voyez-vous dans 5 ans?
What's the difference between a security group and a distribution group in ActiveDirectory? Can you explain the difference between group scopes in AD? Do those relationships change if you switch to office 365/Azure AD services? What are some of the challenges of ensuring that a password change is properly done throughout a forest?
how do you solve a situation with a customer who is rude and not listening to what you are advising them?
Tell about a time that you had to deal with a rude or challenging client. How would you do to learn everything from the training programme?
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