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Helpdesk Interview Questions

When hiring help desk specialists, employers are looking for candidates who demonstrate both technical expertise and strong customer service skills. Be prepared to answer technical questions about how to troubleshoot issues relevant to that company's technology as well as situational questions to assess how well you can keep your cool with frustrated clients.

1,766 helpdesk interview questions shared by candidates

If a user had come from an all-Windows environment and you were setting them up with a Mac that they would be using for the first time ever, what are 5 differences between Mac and Windows that you can explain to get them to get them up and running right away?
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IT Helpdesk Engineer

Interviewed at ExtraHop Networks

3.3★
Mar 13, 2015

If a user had come from an all-Windows environment and you were setting them up with a Mac that they would be using for the first time ever, what are 5 differences between Mac and Windows that you can explain to get them to get them up and running right away?

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