Why do you want this job? They had some scenario questions relating to how you would prioritize your work.
Helpdesk Interviews
Helpdesk Interview Questions
When hiring help desk specialists, employers are looking for candidates who demonstrate both technical expertise and strong customer service skills. Be prepared to answer technical questions about how to troubleshoot issues relevant to that company's technology as well as situational questions to assess how well you can keep your cool with frustrated clients.
1,766 helpdesk interview questions shared by candidates
If I have had any experience with Salesforce, or Jira.
Where do you see yourself in 5 years?
Dealing with senior staff, how am I at it, can I maintain a professional demeanor on the phone with them even if I am frustrated by their call?
Are you able to solve problems?
Do you like working with teams or are you a lone cowboy?
casus 1: een telefoongesprek waarbij iemand een nieuwe gsm zoekt, casus 2: een telefoongesprek waarbij iemand zijn pakje niet aangekregen heeft.
Qu'est ce qui vous a donné envie de faire ce métier
introducer my self
Asked knowledge based questions regarding current technology
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